Privacy Policy

This Privacy Policy explains how James Ochoa, Inc ("we," "our," or "us") collects, uses, and protects information gathered through our website JamesOchoa.com and related communications. This policy applies to website visitors, prospective clients, and program participants.

Important distinction: This practice is a coaching practice, not a licensed mental health practice. We do not collect, store, or transmit protected health information (PHI) as defined under HIPAA. If you are looking for information about how your information is handled in a clinical context, please visit The Life Empowerment Center.

Information you provide directly

• Name, email address, and phone number submitted through our contact or inquiry form

• Any message or information you share when reaching out

• Information submitted when registering for a program, group, or consultation

• Payment information processed through our secure third-party payment provider

Information collected automatically

When you visit our website, certain information is collected automatically through cookies and standard web analytics tools, including:

• Browser type and version

• Device type (desktop, mobile, tablet)

• Pages visited and time spent on each page

• Referring website (how you found us)

• General geographic location (city/region level — not your exact address)

• Date and time of your visit

Information we do not collect

We do not collect clinical, diagnostic, or mental health information through this website. Please do not submit sensitive personal health details through our contact form or any other form on this site.

Information collected through this website is used to:

• Respond to your inquiry or consultation request

• Process program registrations and payments

• Send program-related communications, schedules, and recordings

• Send newsletters or updates you have opted into

• Improve the usability and content of our website

• Comply with legal obligations

We do not sell, rent, or trade your personal information to any third party. We do not use your information for advertising purposes beyond our own direct communications with you.

When you submit our contact form or send us an email, your message is transmitted over the internet. While we take reasonable steps to protect this communication, standard email and web forms are not fully encrypted. Please do not share sensitive personal information through these channels.

Our website may use cookies to support basic website functionality and analytics, including:

• Essential cookies — required for the website to function

• Analytics cookies — used to understand how visitors interact with our site (e.g., Google Analytics)

You may disable cookies in your browser settings at any time. Disabling cookies may affect some website functionality. Where a cookie consent banner is present, we will always default to the most privacy-protective option available.

Our website and programs may use the following types of third-party services, each with their own privacy policies:

• Website hosting provider — hosts and delivers our website

• Analytics platform (e.g., Google Analytics) — provides anonymized visitor statistics

• Video conferencing platform (e.g., Zoom) — used for virtual coaching sessions and programs

• Payment processor — handles program registration and session payments securely

• Email service provider — delivers communications and newsletters

• Client portal / scheduling platform — manages intake, scheduling, and session records

We encourage you to review the privacy policies of any third-party services you interact with through our site or programs.

Some group programs — including Town Hall, Lessons in Living, and Navigator Training — include session recordings as part of the program. By enrolling in a recorded program, you consent to the recording of sessions in which you participate. Recordings are made available to enrolled participants only and are not shared publicly.

If you have concerns about recording participation, please contact us before enrolling.

If you subscribe to our newsletter or opt into email communications, you will receive updates about programs, new content, and ADHD resources. You may unsubscribe at any time by clicking the unsubscribe link at the bottom of any email. We will never sell your email address or add you to a list without your explicit consent.

Our website may contain links to external websites, including resources, organizations, and podcast platforms. We are not responsible for the privacy practices or content of those sites.

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 through this website. Coaching services for minors are arranged through a parent or guardian, who is responsible for consenting on the minor's behalf.

We take reasonable technical and administrative steps to protect the information collected through this website and our programs, including:

• SSL/TLS encryption on all pages (https)

• Secure, access-controlled hosting

• Limited staff access to submitted information

• Secure payment processing through a PCI-compliant provider

• Regular review of our data practices

No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

You may have the following rights regarding your personal information, depending on your location:

• Access — request a copy of the information we hold about you

• Correction — request that inaccurate information be corrected

• Deletion — request that we delete your information, subject to legal retention requirements

• Opt-out — unsubscribe from communications at any time

To exercise any of these rights, contact us at admin@jamesochoa.com. We will respond within a reasonable timeframe.

This practice is located in Texas and operates in compliance with the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024. As a Texas resident, you have the following rights regarding your personal data:

• Right to access — confirm whether we are processing your personal data and obtain a copy

• Right to correction — correct inaccuracies in your personal data

• Right to deletion — request deletion of personal data you have provided or that we have collected

• Right to data portability — obtain a copy of your data in a portable format

• Right to opt out — opt out of the processing of personal data for targeted advertising or sale. We do not sell personal data or use it for targeted advertising.

To submit a privacy request under the TDPSA, contact us at admin@jamesochoa.com.. We will respond within 45 days. If we are unable to fulfill your request, we will provide a reason. You may appeal a denial by contacting us in writing. If your appeal is denied, you may contact the Texas Attorney General at www.texasattorneygeneral.gov.

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

James Ochoa, Inc | 1111 Virtual Drive, Austin, TX 78704 | 512-804-2343 | admin@jamesochoa.com.